R-SIM 12 Instructions
Configuring your R-SIM is easy. Please follow these instructions:
1 – With the original SIM, disable mobile data
2 – Next, remove the original SIM card
2 – Reset network settings (it will also remove Wi-Fi passwords you might have saved)
3 – Reboot the phone
4 – Insert SIM with R-SIM
5 – Follow the on-screen instructions (you must select the network the phone is locked to – not the network you want to use and SIM card type)
6 – Reboot the phone
7 – Click cancel on the on-screen instructions so it will remember the last configuration you just did
8 – Wait until the phone activates and gets the network
If the phone does not activate or if the original network is not on the list, you will need to enter an ICCID code (you can find the current ICCID codes and instructions here)
Still having trouble? Don’t worry! Just contact us at firstname.lastname@example.org and we will be happy to help with more detailed R-SIM 12 instructions and troubleshooting.
Extra tips for R-SIM 12 setup
If you make a mistake while configuring the card, inserting a new SIM card will start the configuration process again. Insert any other SIM card, remove it, then try again with the one you want to use.
If you are getting a “no SIM” message, that means the R-SIM is not properly inserted. Put the R-SIM 12 in the SIM tray first (line up the “cut” corner in the right place), and make sure to tuck the “tab” on the left down UNDER the edge of the tray. This video shows it clearly at about 0:07 – 0:12.
If you get a “no signal” or call failure message, usually the phone just needs to be rebooted. Wait 10-15 minutes after the reboot to be sure it has had enough time to get the network
If using an iPhone5 – in some cases you must select iOS 7.0.X on the configuration (if using above iOS 8)